Cat Scratching Poles Post Furniture Tree House Condo Blue White
Factory Savings is fully integrated with Afterpay! Shop as usual, then choose Afterpay or Zippay as your payment method at checkout. First-time customers complete a quick registration, returning customers simply log in. It’s that easy! Best of all, it is interest free. Shop with Factory Savings, buy now and pay later with Afterpay or Zippay.
Factory Savings is a specialist discounter and online retailer, which means we are pass on a huge saving as compared to traditional retail. We work with Australia's best couriers to get our products delivered quickly and safely to our customers.
Based on the weight of your goods, we will either choose to deliver your order via a parcel service or courier. All deliveries are tracked and you will receive a tracking code via email within 1-2 business days once your goods are dispatched.
|QLD||5-7 Business days|
|NSW||3-5 Business days|
|VIC||2-3 Business days|
|SA||5-7 Business days|
|TAS||5-7 Business days|
|ACT||3-5 Business days|
|WA||7-10 Business days|
|NT||7-10 Business days|
Our shipping ranges in price by the item and destination, but please note that we cannot deliver to some postcodes due to restrictions from our carriers. These areas may be excluded for bulky goods deliveries - please see the postcode list below.
Please refer to the list below for more details. We are unable to deliver any products to:
|6740||WA||PRINCE REGENT RIVER|
|6799||WA||Home Island Cocos (keeling) Islands|
|6799||WA||West Island Cocos (keeling) Islands|
For some bulky items, we are unable to deliver to:
|4421,4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|
If you place your order in an area that we cannot ship to, we will let you know as soon as possible and refund your purchase.
Generally Factory Savings offers a 12 month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.
You are required to notify Factory Savings within 5 working days in the unlikely event that the item arrives damaged or faulty. Along with a detailed description, you are required to provide images of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without contacting us first.
To assist us with this process, you must provide us with proof of purchase and you need to also describe the problem precisely and provide evidence to support your claim. Also please state whether you are requesting a replacement, repair, refund or credit.
Due to shipping and repackaging costs, we cannot provide a full refund due to change of mind. Refunds generally take 2-3 working days to process. However, please allow an additional 5 working days on top for your financial institution to process it.
Returns (if applicable)
Please do not attempt to return the item without contacting us first. To make a claim, you must provide us with a copy of your receipt and proof of purchase. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
All returns take up to 5 working days to process, and will notify you once we have processed your case. However, please allow an additional 5 working days on top of this for any resulting financial transactions.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Unfortunately, due to shipping and repackaging costs, only faulty items will be considered for refund or replacement.